We understand, sometimes it happens that one product is simply not working for you and you want to get the money back.
All items bought from www.reinaolga.com can be returned within 14 days of purchase. Returns processed after 14 days of purchase are not subject to refunds, we are happy to offer you a store credit note.
Return handling and return shipping costs (including custom duties) are the responsibility of the customer. Shipping costs are non-refundable.
We are only able to process a refund if the swimwear is returned to us in the same condition as we sent out. Items must be unwashed, unworn and with original tags.
Once our quality control team has checked the items and approved the return we will be able to process your refund.
Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1) Shipping time to arrive back to our warehouse 2) Processing and inspection for refund approval 3) Authorisation to finance department to issue refund 4) It can take up to 21 business days for the funds to credit back to your payment method once our finance department process the refund.
We know we get super excited whenever we try on our new Reina Olga, however, if you got a bit too excited (and left dribble marks on the suit to prove it) but plan on returning it for any reason: please DON’T. We won't send back nor refund dirty items. We just set them on fire.
How to Process a Return for instructions:
Please email help@reinaolga.com
