Customer Help

Head to our contact us page to request support. Our team will provide you assistance as soon as possible.

You can also call us or send a message through Whatsapp to +39 351 74 55 838

You can use our size guide next to each product picture to get a better idea of our sizing.

All items are shot in size 1 and 3, which should also help you understand your own size.

Alternatively, just send an email to help@reinaolga.com, we will be happy to assist you further!

We would like to provide you with some guidance on maintaining the pristine condition of your beachwear.

It is recommended to hand wash your beach attire using cold water. Please refrain from using a washing machine or dryer, as they are not suitable for this purpose.

It is also essential to handle your beachwear gently, avoiding any excessive squeezing or wringing. Our goal is to ensure that your beachwear retains its relaxed and pristine state, much like a tranquil seaside sunset.

Let's collectively uphold this positive atmosphere, one delicate wash at a time!

For Crinkle there are some essential guidelines to ensure they remain resplendent.

To kick things off using cold water to release any excess of color from. In order to mantain neon effect they must be exclusively hand-washed with cold water.

Please abstain from using washing machines, dryers, or applying any excessive pressure.

For drying, lay them horizontally.It's advisable not to pair them with denim shorts or excessively rigid materials for extended durations.

We aim to prevent any friction or material-related incidents.

Here's the lowdown on our shipping costs based on destinations:

EUROPE: 10€.
OTHER EUROPE: 20€.
USA: 20€
AUSTRALIA, SINGAPORE, SOUTH AFRICA: 25€
UAE: 40€

We have established partnerships with esteemed delivery services, specifically DHL and FedEx, recognized for their exceptional commitment to shipping excellence.

Our shipment schedule:

Monday to Friday, from 9:00 AM to 1:30 PM.

Weekend Orders:

We will be preparing to process your request promptly on Monday morning. Your order is our priority, and we are committed to ensuring a smooth and efficient process.

Once our logistics team successfully processes and dispatches your order, you will promptly receive an email containing your shipment's tracking information.

Upon the customer's receipt and signature for the delivered package, a significant transition occurs.

At this point, all associated risks and responsibilities are effectively transferred to the customer. It is imperative that you are prepared to provide your signature when receiving the shipment, as this signifies the completion of the transaction and the start of your ownership and care of the delivered items.

For Orders Within the European Union (EU):

If you're located within the EU there are no additional customs fees.

For Orders Outside the European Union:

When your order embarks on a journey to a non-EU country you may encounter additional costs in the form of import duties, customs fees, and taxes, which could emerge unexpectedly.

Note: It's essential to understand that these charges are beyond our control and they can vary depending on your specific location.

To navigate these potential customs-related considerations effectively, we advise reaching out to your local customs office. They will provide you with the necessary and detailed information regarding any fees or duties that may apply to your order.

This proactive step will help ensure a smooth and informed shopping experience with us.

At Reina Olga, we value your satisfaction and strive to make the return process as transparent and straightforward as possible.

Please take note of the following key aspects of our return policy:

Handling and Shipping Costs:

Customers are responsible for managing return handling and shipping expenses, including any customs duties incurred during the return process. Reina Olga will pay shipping and duties expenses only for Faulty Garment.It's important to understand that once incurred, shipping costs are non-refundable, much like seashells on the beach.

Conditions for Refund:

To qualify for a refund, the returned swimwear items must meet specific criteria. They should be in their original condition, unwashed, unworn, and still adorned with their original tags.

Quality Check:

Upon receiving your return, our quality control team by the beachfront will conduct an assessment. Once the items meet the required conditions, we will initiate the refund process.

Refund Processing Time:

Typically, refunds are processed and reflected in your account within 21 business days, allowing ample time for financial transactions to be completed.

Condition of Returned Items:

Please ensure that your return items are in an acceptable condition for return processing. Items returned in a significantly altered or damaged state will not be eligible for a refund. In such cases, we will not be able to process the return and will conclude the matter accordingly.

Contact Us:

For specific instructions on initiating a return, please reach out to us at help@reinaolga.com.

Rest assured that our customer service team is available to assist and provide guidance. We aim to ensure that your Reina Olga experience remains enjoyable and that your future purchases meet your beachwear expectations. Your satisfaction is our priority.

In the event that you encounter issues with your purchased garments and require assistance, please do not hesitate to contact us at help@reinaolga.com

To expedite the resolution process, kindly include the following details in your communication:

Order Number:

Providing your order number is essential as it allows us to precisely locate and address your specific inquiry.

Photographs:

We kindly request that you include photographs of the problematic swimsuit, as this visual aid significantly aids in our assessment.It is important to note that our "Faulty Garments" resolution process is designed to address issues arising from significant wear and tear or manufacturing defects. Should your swimsuit exhibit normal wear and tear, we appreciate the dedication it represents but may not be able to accommodate your request under this category.

Rest assured that we are dedicated to resolving any extraordinary issues you may encounter with your garments.

Your satisfaction is of utmost importance to us, and we are readily available to assist. Do not hesitate to reach out to us via email at help@reinaolga.com, as we are committed to addressing any beachwear-related concerns you may have.

We are here to provide effective solutions, ensuring your beachwear experience remains enjoyable and trouble-free.

At Reina Olga, we understand that you may eagerly await the availability of certain swimsuit designs, even if they are temporarily out of stock. In such cases, we offer a solution known as Pre Order.

How Pre-Orders Work:

When a swimsuit is temporarily out of stock, we offer the opportunity to place a pre-order. This means that we will craft a fresh piece tailored specifically for you.

Commitment to Your Order:

Once the process of crafting your swimsuit begins, we are committed to fulfilling your order. It is important to note that once the pre-order process has been initiated, cancellations or order modifications may not be feasible.

We are here to support and assist you throughout your pre-order journey. Please feel free to reach out to us at help@reinaolga.com any time if you have questions or require further information about the pre-order process. Until then, let us collectively anticipate the arrival of your tailored beachwear, and we look forward to being a part of this pre-order adventure with you.

Order Commitment at Reina Olga

At Reina Olga, we are currently experiencing a substantial influx of orders, and we greatly appreciate your decision to embark on this journey with us. Once your order is placed, it initiates a commitment, and we are committed to fulfilling it.

Order Cancellation Policy:

Please understand that once your order is confirmed, it is akin to securing a reservation at a beachfront hotel. This entails a no-cancellation policy, which means that order cancellations or changes are not possible.

Additionally, we do not offer refunds for items that have been ordered and are in the process of being fulfilled.

We genuinely appreciate the enthusiastic response and the high level of interest in our products, and we are fully committed to delivering a fulfilling and enjoyable beachwear experience for you.

Your order marks the beginning of a partnership, and we are dedicated to making your beach days as enjoyable and sunny as possible.

Should you have any inquiries or require additional assistance, please do not hesitate to contact us at help@reinaolga.com

We are here to ensure that the beach vibes continue to flow and that your experience with Reina Olga exceeds your expectations. Your satisfaction remains our top priority, and we are readily available to assist.

At Reina Olga, we strive to ensure a unified and seamless beachwear experience for all our customers. Here is an overview of our shipping procedure:

Order Fulfillment:

Your order will be shipped to you as soon as all items within your purchase are prepared and ready for dispatch. This process ensures that all your beachwear treasures are sent together.

Partial Shipments:

If you wish to receive any available items separately while awaiting the completion of your pre-ordered items, you are welcome to contact us at help@reinaolga.com. We are committed to accommodating your request and expediting the delivery of your in-stock beachwear items.

Our primary objective is to make your beach days as enjoyable and convenient as possible. If you have any additional questions or require further assistance, do not hesitate to reach out. Your satisfaction is our priority, and we are dedicated to providing the best possible service.