head to our contact us page to view our team members and what they can help with
you can use our awesome size guide on the footer menu to get a better idea of our sizing. all items are shot in size 1 and 2, which should also help you understand your own size. alternatively, send marti an email, she will be happy to assist you further
costs vary on the shipping destination, here are the main ones:
EUROPE 10 euroOTHER EUROPE 20 euro
USA 20 euroAUSTRALIA, SINGAPORE, SOUTH AFRICA 25 euro
UAE 40 euro
we ship all our orders with DHL
shipments are arranged by reina olga monday to friday from 9:00 to 13:30.
orders placed during the weekend will be processed starting from the next monday morning
all orders are sent from italy, so any order going to europe are free from customs fees.
if shipping to a non EU country, you will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Reina Olga does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Reina Olga, please contact your local customs office to find out more information if you are unsure of the charges.
due to covid-19 regulations and the nature of the product, we cannot offer returns for hygiene and safety reasons
due to covid-19 regulations and the nature of the product, we cannot offer exchanges for hygiene and safety reasons
a pre-order occurs when a product is out of stock. all pre orders are made to order, and therefore cannot be cancelled.
Due to high volume of orders we are not able to cancel an order after it has been placed.
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at firstname.lastname@example.org