Returns and exchanges are only allowed for orders placed within the European Union and for items purchased without a discount exceeding 15%. Items purchased on www.reinaolga.com can be returned or exchanged within 14 days of delivery. Returns or exchanges requested beyond this period will not be eligible for a refund. The handling of returns and shipping costs (including any customs duties) are entirely the customer’s responsibility.

For orders placed outside the European Union, returns or exchanges are not allowed, in accordance with Article 59 of Legislative Decree 206 of 06.09.2005 and subsequent amendments (the "Consumer Code"). Additionally, if delivery is refused or cannot be completed for reasons not attributable to us, the shipping costs for delivery and the return of the goods, as well as any customs duties, will be deducted from the refund. GLS/DHL offers a second delivery attempt in case of the recipient's absence. If this attempt is also unsuccessful, the order will be stored at the nearest warehouse, and in the event of non-delivery due to reasons attributable to the customer, storage fees may be charged. Returned items must be unworn, unwashed, and have their original tags attached. Once our quality control team has inspected and approved the return, we will process the refund.

For further information, please consult our full return and exchange policy or contact our customer care team.

All items purchased on www.reinaolga.com can be returned or exchanged within 14 days of delivery. Returns processed after this period will not be eligible for a refund.

We can process a refund or exchange only if the swimwear is returned to us in the same condition in which it was shipped. Items must be:

• Unwashed
• Never worn
• Not dirty
• With original tags still attached

Returns or exchanges cannot be requested for items purchased with a discount of 15% or more. To avoid the need for a return, customers are encouraged to contact our customer care team, who can assist in selecting the perfect product.

Please note that returned orders can take up to 21 business days for funds to be credited back to the original payment method due to the following steps:

1. Shipping time to return to our warehouse
2. Processing and inspection for refund approval
3. Authorization by the finance office to issue a refund
4. It may take up to 7 business days for the funds to be credited back to your payment method once our finance department has processed the refund.

We're sure you'll be delighted with your items, but if you encounter any quality issues or defects, we will address them promptly. Please reach out to our Customer Care team for assistance. Items that are believed to be faulty should be returned through our standard return process for evaluation by our quality control team

You can start a return or exchange process by clicking here.
Our customer care team will contact you with the instructions to proceed.

Returns and Exchanges shipping costs and any applicable customs duties are the responsibility of the customer.

Below, you can find all the details broken down by geographic area.

Returns for customers in Italy:

We charge a flat fee of €20 for returns (deducted from the refund). We will provide the return shipping label for you. The item must be received and inspected, and only after confirming that the item is eligible, will the refund be issued, minus €20.

Returns for customers in Italy:

We charge a flat fee of €15 for exchanges. We will send you a link to pay the €15 (plus or minus the difference for the item being exchanged). We will provide the return shipping label for you. The item must be received and inspected, and only after confirming that the item is eligible can the exchange process proceed.

Returns for customers in EU:

We charge a flat fee of €25 for returns (deducted from the refund). We will provide the return shipping label for you. The item must be received and inspected, and only after confirming that the item is eligible will the refund be issued, minus €25.

Exchanges for customers in EU:

We charge a flat fee of €20 for exchanges. We will send you a link to pay the €20 (plus or minus the difference for the item being exchanged). We will provide the return shipping label for you.

For orders placed outside the European Union, it is not possible to return or exchange the items, according to art. 59 of d. lgs. 206 06.09.2005 and ss. mm. e ii. (cd. "Codice del Consumo").